Corrections
Corrections and disputes
We publish assessments that vendors sometimes disagree with. That only works if there is a visible, predictable way to challenge them — and if we correct ourselves in public when we get something wrong.
Last reviewed: September 2026
1. Tell us exactly what is wrong
Name the page, quote the sentence, and state what it should say instead. Broad objections to a score without a specific factual claim are harder to act on, and we will usually ask for specifics before we can review.
2. Point us to the evidence
For research analyses, that means the paper — ideally a DOI. For vendor assessments, a live link to the page that carries the policy, certificate or review count in question. We assess what is publicly visible, so a claim we cannot see on your site cannot be scored.
3. We re-check the source ourselves
We do not take a correction request on trust, in either direction. We open the cited page or paper and verify it. Where a vendor's terms have genuinely changed since assessment, we re-check the whole metric rather than only the disputed line.
4. We publish the outcome
If we were wrong, the page is corrected and the change is stated on the page rather than made silently. If we were not, we say so and explain why, and the original assessment stands.
What we will not do
- Remove or soften a factual finding because a vendor asks, offers payment, or threatens legal action. We take no vendor money in any form, including advertising, affiliate commission or paid placement.
- Raise a score for information supplied privately to us. Metrics reflect what a buyer can verify before purchasing, so a certificate or policy has to be publicly visible to count.
- Publish unverifiable testimonials, forum screenshots or anonymous accusations about a vendor, in either direction.
- Give individual medical, dosing or legal guidance. Those requests we cannot answer at all.
Send a correction
Use the contact form and choose the correction topic, or email info@apedra.org directly. Scoring definitions are set out in full on the assessment methodology page, and our research process is described in our editorial standards.